Frequently Asked Questions

What are "visiting" hours?

We have a “Family Presence and Visitation” policy at Michigan Medicine. There are no visitation restrictions for family members of patients. For non-family visitors, visiting hours do exist and are 9 a.m. to 9 p.m. (Patients define who is considered family). All those entering the hospital must obtain an identification badge from the registration desk or a clerk station (located on each floor).

Where do I park and how much does it cost?

Parking for patients, family members and visitors is available at two parking structures, both located on East Medical Center Drive. Visit our Parking section for detailed information on parking rates, where to get your ticket stamped, Inpatient Visitor Parking Passes and more.

Where is Lost & Found?

If you leave something behind, please call 734-647-8448 and we will be happy to help you. You can also visit our Lost and Found area in University Hospital, room UH 1A210.

How do I find my specific clinic/where to go for my appointment?

We recommend that you ask for specific directions when scheduling your appointment. In addition, the Guest Services staff at our entrances and at the information desks on each floor will gladly direct you to your destination.  You may also find our hospital maps to be of assistance.

Can someone escort me to my appointment?

Escorts are available 24 hours a day.  Please stop at  the welcome station on level 2 to request transport assistance.

Where can I find information about Labor & Delivery?

Information about delivering your baby at Von Voigtlander Women’s Hospital is available here.  During your prenatal visits, you should discuss when to call your doctors or midwives if you think you may be in labor. You should receive specific instructions regarding the phone number to call and when to expect to leave home. If at any time you are unsure about what to do, call our Labor & Delivery nurses at 734-764-8134.

Can I bring my laptop?

Internet connections for laptops are available in each patient room. Family members and guests interested in taking advantage of this free connection service should bring their own laptops, a network card and a network cable. There is a wall jack that is adjacent to the under-mounted radio and is labeled “Family Laptop Connection.”

Where are ATMs located?

There is one ATM located on level 2 of the C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital facility.  There are two ATMs located on the second floor of University Hospital. One is located at the hallway intersection between Mott Hospital and University Hospital (commonly referred to as "The Triangle"). The other is located in University Hospital next to the cashier’s office on level 2, just down the hall from the Gift Shop.

There are signs overhead in the hallways to help you locate which hospital you are in, and you should feel free to ask anyone with U-M identification for assistance.

Where can I get something to eat?

We offer numerous on-site food options. Visit our dining section for details.

How can I get a copy of my medical record?

You can find complete information about obtaining copies of medical records on the site. If you can’t find the information you are looking for on that page, please call our Release of Information Unit at 734-936-5490.

What do I need to know about the phones in patients' rooms?

There are phones in all patient rooms. Local calls are free. It is possible to make long distance calls from these phones, but you will need a phone card to do so. Please note that you must dial 97 to get an outside line.

Can I use my cell phone to make calls?

Cell phones may be used on the floors and in patient’s room, but regulations prohibit use within one (1) foot of a medical device and use of two-way radios or push-to-talk functions. Cell phones may not be used in the Intensive Care Unit (ICU) except in the waiting areas.

How can I apply for a job?

Visit the University of Michigan job posting Web site.