Billing & Insurance

The University of Michigan Health System is committed to providing the highest quality health care as well as outstanding service concerning insurance and patient billing.

Our team is available to assist you with all financial aspects of your care:

For billing & insurance questions:

Toll-Free: 855-855-0863
Local Call: 734-615-0863
Monday - Friday 8:30 am - 6 pm
patient-customer-service@umich.edu

To update your account information:

Toll-Free: 866-452-9896
Monday - Friday: 6:30 am - 8 pm
Saturday 8 am - 1 pm

Insurance and financial assistance

The University of Michigan Health System accepts most insurance plans including various managed care plans. We recommend that you check with your health plan to determine health care coverage at the University of Michigan before scheduling your hospital or clinic visit. To learn if your insurance is accepted by the University of Michigan Health System, visit our Insurance Plans page.

University of Michigan Health System’s policy supports medically necessary health care for all people, regardless of their ability to pay.  MSupport is our financial support program that may help you if you are uninsured, have limited or exhausted benefits. For more information about MSupport visit our Financial Assistance page.

Payments

All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill.

Payments can be made online using our patient portal.  Please note that because of security measures, you cannot pay bills through the MyChart app for Apple or Android.

UMHS employs third-party collection agencies to help us resolve unpaid balances.  Contact Patient Customer Service at 1-855-855-0863 to make arrangements if you cannot pay your balance in full.